empathy hangs on incoming call from gtalk users

Bug #566378 reported by Daniel
38
This bug affects 6 people
Affects Status Importance Assigned to Milestone
Empathy
Invalid
Undecided
Unassigned
Pidgin
New
Unknown
farsight2 (Ubuntu)
Fix Released
Low
Unassigned
Lucid
Fix Released
Low
Unassigned

Bug Description

When a empathy user calls you call works fine but if a windows/mac user calls you on empathy with gtalk after clicking the answer button empathy call window appears and shows 'connecting' and within a few seconds empathy hangs and have to force quit it. confirmed it works fine with farsight0.0.18

description: updated
Revision history for this message
Omer Akram (om26er) wrote :

Thanks for sending this upstream and also for providing backtrace upstream. Also does this only happen when a windows user calls you?

Changed in empathy (Ubuntu):
importance: Undecided → Medium
status: New → Triaged
Revision history for this message
Daniel (daniel123+launchpad) wrote :

I'm not sure. I don't have linux on my laptop or virtual machine right now, so I can't say. I've been testing it against the Gmail video chat plugin for Windows.

Changed in pidgin:
status: Unknown → New
Revision history for this message
Daniel (daniel123+launchpad) wrote :

Might just be limited to windows incoming. When I use the test bot <email address hidden> and I issue the !videome command, empathy doesn't crash. On the other hand, all I see for video on the other side, is black. Whereas when I initiate a video call to the bot, I see my own image echoed back to me from the bot.

Regardless, it doesn't crash the way incoming Windows gtalk video chats do.

Revision history for this message
Daniel (daniel123+launchpad) wrote :

Sorry, that was the wrong username. The echo bot's proper name is <email address hidden>

Revision history for this message
Daniel (daniel123+launchpad) wrote :

One other little bit of information: the above described "black video" from echo bot happens only in Empathy. In Pidgin my image *is* echoed back to me even when receiving an incoming call from the echo bot.

Changed in empathy:
status: Unknown → New
Revision history for this message
Kartik Mohta (kartikmohta) wrote :

Can confirm the Pidgin crash (haven't tried empathy) when incoming video call is from Mac OSX gmail plugin.

Revision history for this message
John (raev33-deactivatedaccount) wrote :

I also got the described "black video" in Empathy. Pidgin works fine...

Revision history for this message
Nicolò Chieffo (yelo3) wrote :

The fix for the hang is in farsight 0.0.18

Revision history for this message
Nicolò Chieffo (yelo3) wrote :

Sorry, I made the commend on the wrong bug.

Revision history for this message
Omer Akram (om26er) wrote :

Thanks for the bug report please install the latest version of farsight2 from telepathy ppa and the problem will be solved (worked for me and others too) https://launchpad.net/~telepathy/+archive/ppa if that does not solve the problem please let us know.

Changed in empathy (Ubuntu):
status: Triaged → Incomplete
Changed in empathy:
status: New → Invalid
Revision history for this message
Omer Akram (om26er) wrote :

this bug is fixed in farsight2 0.0.18

Changed in empathy:
importance: Unknown → Undecided
status: Invalid → New
affects: empathy (Ubuntu) → farsight2 (Ubuntu)
Changed in farsight2 (Ubuntu):
status: Incomplete → Confirmed
Changed in empathy:
status: New → Invalid
Revision history for this message
Omer Akram (om26er) wrote :

For video not broadcasting that would be bug 573845

Revision history for this message
Omer Akram (om26er) wrote :

there are so many commits between 0.0.17 and 0.0.18 that I was not able to find the commit that solved this problem :(

http://git.collabora.co.uk/?p=farsight2.git;a=shortlog

Omer Akram (om26er)
summary: - Crash on incoming video call from Gmail
+ empathy hangs on incoming call from gtalk users
Omer Akram (om26er)
description: updated
Revision history for this message
raddy (raghugs) wrote :

Wouldn't the farsight fix be provided to Lucid users as a an official update?
Because this breaks a major functionality in Empathy.

Revision history for this message
raddy (raghugs) wrote :

I am glad to let all of you know that after updating the farsight related packages Google Talk Voice chat works greattt.

Revision history for this message
Brian Curtis (bcurtiswx) wrote :

Can we get another person to confirm this. I don't want to mark fixed quite yet.

Revision history for this message
Sebastien Bacher (seb128) wrote :

would be nice to figure what change exactly is fixed the issue and to backport this one to lucid, maybe somebody can talk to upstream about that and try to figure what change is required to solve the issue?

Revision history for this message
Omer Akram (om26er) wrote :

I am assigning myself as I am atm narrowing down things :)

Changed in farsight2 (Ubuntu):
assignee: nobody → Omer Akram (om26er)
Revision history for this message
Omer Akram (om26er) wrote :
Revision history for this message
Omer Akram (om26er) wrote :
Revision history for this message
Omer Akram (om26er) wrote :

packages with these changes are being build in my ppa but I have tested it locally and it works fine.
https://launchpad.net/~om26er/+archive/telepathy

Changed in farsight2 (Ubuntu):
assignee: Omer Akram (om26er) → nobody
importance: Medium → Low
status: Confirmed → Fix Committed
Changed in farsight2 (Ubuntu Lucid):
assignee: nobody → Omer Akram (om26er)
importance: Undecided → Low
status: New → Fix Committed
Revision history for this message
Sebastien Bacher (seb128) wrote :

I've uploaded the change for this issue and another fix the debian maintainers recommended to use in the update

Revision history for this message
Sebastien Bacher (seb128) wrote :

the issue is fixed in the current version

Changed in farsight2 (Ubuntu):
status: Fix Committed → Fix Released
Revision history for this message
Martin Pitt (pitti) wrote : Please test proposed package

Accepted farsight2 into lucid-proposed, the package will build now and be available in a few hours. Please test and give feedback here. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you in advance!

tags: added: verification-needed
Revision history for this message
Sebastien Bacher (seb128) wrote :

could somebody test the update?

Revision history for this message
Omer Akram (om26er) wrote :

I installed the previous version and empathy became non responsive when a windows gtalk user called me so had to force quit. with the proposed version there is no problem.

Changed in farsight2 (Ubuntu Lucid):
assignee: Omer Akram (om26er) → nobody
tags: added: verification-done
removed: verification-needed
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package farsight2 - 0.0.17-2ubuntu2

---------------
farsight2 (0.0.17-2ubuntu2) lucid-proposed; urgency=low

  * debian/patches/0001-rtpdiscocodecs-Remove-a-bad-cast-when-listing-codecs.patch:
    - git change to prevents an invalid memory access when discovering codecs
  * debian/patches/empathy-gtalk-hang.patch:
    - upstream changes to fix empathy gtalk calls hanging issues,
      thank Omer Akram for working on backporting those (lp: #566378)
 -- Sebastien Bacher <email address hidden> Tue, 22 Jun 2010 15:26:24 +0200

Changed in farsight2 (Ubuntu Lucid):
status: Fix Committed → Fix Released
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