Ubuntu
otrs2 package

[SRU] /var/lib/otrs/Config should be writable by www-data for the config interface to work

Bug #605891 reported by jraby on 2010-07-15

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	otrs2 (Ubuntu)	Fix Released	Undecided	Unassigned
	Lucid	Fix Released	Medium	Marc Deslauriers

Bug Description

Binary package hint: otrs2

By default, the web based configuration interface can't save its data as it doesn't have write access to this directory:
/var/lib/otrs/Config (root.root 755)

Changing the permission with the following command seems to solve the issue:
dpkg-statoverride --update --add root www-data 775 /var/lib/otrs/Config

If the fix is adequate, would it be possible to change the permissions in the package?

Thanks.

--
Jean

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: otrs2 2.4.7-1
ProcVersionSignature: Ubuntu 2.6.32-22.36-server 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-server x86_64
Architecture: amd64
Date: Thu Jul 15 09:49:54 2010
InstallationMedia: Ubuntu-Server 10.04 LTS "Lucid Lynx" - Release amd64 (20100427)
PackageArchitecture: all
ProcEnviron:
PATH=(custom, no user)
LANG=en_CA.UTF-8
SHELL=/bin/bash
SourcePackage: otrs2

Tags:

Related branches

lp:ubuntu/lucid-proposed/otrs2

Revision history for this message

jraby (raby-jean) wrote on 2010-07-15:

Dependencies.txt Edit (2.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Marc Deslauriers (mdeslaur) wrote on 2010-07-15:

This was fixed in 2.4.7-3. From the changelog:

otrs2 (2.4.7-3) unstable; urgency=low

* Make /var/lib/otrs/Config/ writeable for www-data, so that configurations
from OTRS are working.

I'll prepare a SRU for lucid.

Changed in otrs2 (Ubuntu):
status:	New → Fix Released
Changed in otrs2 (Ubuntu Lucid):
importance:	Undecided → Medium
status:	New → Confirmed
assignee:	nobody → Marc Deslauriers (mdeslaur)
summary:	- /var/lib/otrs/Config should be writable by www-data for the config + [SRU] /var/lib/otrs/Config should be writable by www-data for the config interface to work

Revision history for this message

Marc Deslauriers (mdeslaur) wrote on 2010-07-15:

otrs2_2.4.7-1ubuntu0.1.debdiff Edit (1.6 KiB, text/plain)

SRU request:

Impact: Web configuration interface doesn't work.

This has been addressed by adding the directory permission changes from 2.4.7-3. (See included debdiff.)

Revision history for this message

John Dong (jdong) wrote on 2010-07-16:

Patch looks decent. Too bad that SetPermissions.sh script doesn't do the whole job, but as a SRU I'm willing to go with this. ACK.

Revision history for this message

Martin Pitt (pitti) wrote on 2010-07-16: Please test proposed package

Accepted otrs2 into lucid-proposed, the package will build now and be available in a few hours. Please test and give feedback here. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you in advance!

Changed in otrs2 (Ubuntu Lucid):
status:	Confirmed → Fix Committed
tags:	added: verification-needed

Revision history for this message

jraby (raby-jean) wrote on 2010-07-16:

I changed the permissions back to root.root 755 for the directory (/var/lib/otrs/Config)

Then upgraded to the proposed package and the permissions were correctly set to root.www-data 775.
The web configuration interface works.

Thanks for the quick fix!

Martin Pitt (pitti) on 2010-07-21

tags:

added: verification-done
removed: verification-needed

Revision history for this message

Launchpad Janitor (janitor) wrote on 2010-07-23:

This bug was fixed in the package otrs2 - 2.4.7-1ubuntu0.1

---------------
otrs2 (2.4.7-1ubuntu0.1) lucid-proposed; urgency=low

* debian/postinst: Make /var/lib/otrs/Config/ writeable for www-data, so
that configurations from OTRS are working. (LP: #605891)
-- Marc Deslauriers <email address hidden> Thu, 15 Jul 2010 10:07:28 -0400