Ubuntu
debian-installer package

Ubuntu 18.04 netboot installation failed during loading of installer component libc6-udeb

Bug #1753449 reported by bugproxy
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
The Ubuntu-power-systems project
Fix Released
Critical
Canonical Foundations Team
debian-installer (Ubuntu)
Fix Released
Critical
Canonical Foundations Team

Bug Description

== Comment: #0 - Pridhiviraj Paidipeddi <email address hidden> - 2018-03-05 04:37:04 ==
---Problem Description---
Ubuntu 18.04 netboot installation failed during loading of installer components

Contact Information = <email address hidden>

---uname output---
4.15.0-10-generic

Machine Type = 9006-22C

---boot type---
Network boot

---bootloader---
Petitboot

---Kernel cmdline used to launch install---
---no command line args used---

---Bootloader protocol---
http

---Install repository type---
Internet repository

---Install repository Location---

http://ports.ubuntu.com/dists/bionic/main/installer-ppc64el/current/images/netboot/ubuntu-installer/ppc64el/

---Point of failure---
Other failure during installation (stage 1)

          ???????????????????? [!!] Detect disks ?????????????????????
          ? ?
          ? Failed to load installer component ?
          ? Loading libc6-udeb failed for unknown reasons. Aborting. ?
          ? ?
          ? <Go Back> <Continue> ?
          ? ?
          ????????????????????????????????????????????????????????????

<Tab> moves; <Space> selects; <Enter> activates buttons

        ???????????????? [.] Ubuntu installer main menu ????????????????
        ? ?
        ? Choose the next step in the install process: ?
        ? ?
        ? Detect virtual driver disks from hardware manufacturer ?
        ? Detect network hardware ?
        ? Configure the network ?
        ? Choose a mirror of the Ubuntu archive ?
        ? Download installer components ?
        ? Configure the clock ?
        ? Detect disks ?
        ? Configure the package manager ?
        ? Continue without boot loader ?
        ? Finish the installation ?
        ? Change debconf priority ?
        ? Save debug logs ?
        ? Execute a shell ?
        ? Abort the installation ?
        ? ?
        ????????????????????????????????????????????????????????????????

<Tab> moves; <Space> selects; <Enter> activates buttons

     ??????????????????????? [!!] Execute a shell ????????????????????????
     ? ?
     ? Installation step failed ?
     ? An installation step failed. You can try to run the failing item ?
     ? again from the menu, or skip it and choose something else. The ?
     ? failing step is: Execute a shell ?
     ? ?
     ? <Continue> ?
     ? ?
     ?????????????????????????????????????????????????????????????????????

<Tab> moves; <Space> selects; <Enter> activates buttons

And not able to abort the installation and also not able to execute shell to gather logs

bugproxy (bugproxy)
tags: added: architecture-ppc64le bugnameltc-165336 severity-critical targetmilestone-inin1804
Changed in ubuntu:
assignee: nobody → Ubuntu on IBM Power Systems Bug Triage (ubuntu-power-triage)
affects: ubuntu → debian-installer (Ubuntu)
Andrew Cloke (andrew-cloke)
Changed in ubuntu-power-systems:
importance: Undecided → Critical
assignee: nobody → Canonical Foundations Team (canonical-foundations)
tags: added: triage-g
Manoj Iyer (manjo)
Changed in debian-installer (Ubuntu):
assignee: Ubuntu on IBM Power Systems Bug Triage (ubuntu-power-triage) → Canonical Foundations Team (canonical-foundations)
importance: Undecided → Critical
Andrew Cloke (andrew-cloke)
Changed in ubuntu-power-systems:
status: New → Triaged
Revision history for this message
bugproxy (bugproxy) wrote : Comment bridged from LTC Bugzilla

------- Comment From <email address hidden> 2018-03-05 11:05 EDT-------
Issue is observed on a P8 PowerNV machine as well. This is when we are trying to detect disks, the below package is missing.

???????????????????? [!!] Detect disks ?????????????????????
? ?
? Failed to load installer component ?
? Loading libc6-udeb failed for unknown reasons. Aborting. ?
? ?
? <Go Back> <Continue> ?
? ?
??????????????????????????????????????????????????

Thanks,
Harish

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in debian-installer (Ubuntu):
status: New → Confirmed
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package debian-installer - 20101020ubuntu533

---------------
debian-installer (20101020ubuntu533) bionic; urgency=medium

  * Give FLOPPY_SIZE another 4MB of breathing room on x86.

debian-installer (20101020ubuntu532) bionic; urgency=medium

  * No-change rebuild against glibc 2.27. LP: #1753449.

 -- Adam Conrad <email address hidden> Mon, 05 Mar 2018 11:57:46 -0700

Changed in debian-installer (Ubuntu):
status: Confirmed → Fix Released
Revision history for this message
bugproxy (bugproxy) wrote :

------- Comment From <email address hidden> 2018-03-07 10:06 EDT-------
I just tested a netboot installation in my system and I don't see the issue anymore. I was able to fully install Ubuntu 18.04 in a system without any issues. Closing this bug on our side.

Dimitri John Ledkov (xnox)
Changed in ubuntu-power-systems:
status: Triaged → Fix Released
Revision history for this message
bugproxy (bugproxy) wrote :

------- Comment From <email address hidden> 2018-03-07 23:36 EDT-------
*** Bug 165461 has been marked as a duplicate of this bug. ***

Revision history for this message
bugproxy (bugproxy) wrote :

------- Comment From <email address hidden> 2018-03-07 23:40 EDT-------
Tested on my system as well, now it's working fine without any issues. Thanks.

Revision history for this message
bugproxy (bugproxy) wrote :

------- Comment From <email address hidden> 2018-03-12 06:27 EDT-------
Tried installing from ports.ubuntu.com/ubuntu-ports/dists/bionic/main/installer-ppc64el/current/images/netboot/ubuntu-installer/ppc64el/ today, and facing the issue.

Revision history for this message
Dimitri John Ledkov (xnox) wrote :

Hi, /current/ is a symlink to the latest build number of d-i. However, just stating that /current/ was used, is not useful, to debug/reproduce the issue. Could you please state the d-i build in use? E.g. by either downloading and using the /20..../ serial based urls, and-or unpacking your d-i and inspecting /var/lib/dpkg/status file to see the Version: header under "Package: debian-installer" stanza. Full installer logs would be appreciated as well. E.g. /var/log/syslog from the d-i environment.

At the moment, I do not see any kernel and/or libc missmatches in bionic release pocket, assuming one is not installing using apt-setup/proposed=true and assuming one is using 20101020ubuntu533 serial from http://ports.ubuntu.com/dists/bionic/main/installer-ppc64el/20101020ubuntu533/ and one is pointing the install at the up-to-date mirror which has all the latest bionic packages.

What mirror are you using to fetch udebs? and did you get the installer from the same mirror you use for the installation?

Changed in debian-installer (Ubuntu):
status: Fix Released → Incomplete
Revision history for this message
bugproxy (bugproxy) wrote :

------- Comment From <email address hidden> 2018-03-19 06:47 EDT-------
?????????????????? [!!] Download installer components ???????????????????
? ?
? No kernel modules were found. This probably is due to a mismatch ?
? between the kernel used by this version of the installer and the ?
? kernel version available in the archive. ?
? ?
? If you're installing from a mirror, you can work around this problem ?
? by choosing to install a different version of Ubuntu. The install ?
? will probably fail to work if you continue without kernel modules. ?
? ?
? Continue the install without loading kernel modules? ?
? ?
? <Go Back> <Yes> <No> ?
? ?
?????????????????????????????????????????????????????????????????????????

Getting above error when try the installer link given in above comment.

Andrew Cloke (andrew-cloke)
Changed in ubuntu-power-systems:
status: Fix Released → Incomplete
Revision history for this message
Andrew Cloke (andrew-cloke) wrote :

Would it be possible to answer the questions from comment #8, namely:

Could you please state the d-i build in use?
What mirror are you using to fetch udebs?
and did you get the installer from the same mirror you use for the installation?

Revision history for this message
bugproxy (bugproxy) wrote :

------- Comment From <email address hidden> 2018-03-26 06:36 EDT-------
This has been fixed with latest installer, which was updated on 2018-03-15.
Can be closed accordingly.

Steve Langasek (vorlon)
Changed in debian-installer (Ubuntu):
status: Incomplete → Fix Released
Changed in ubuntu-power-systems:
status: Incomplete → Fix Released
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