Ubuntu
xorg package

03fc:0588 touchscreen unresponsive after 11.10 -> 12.04

Bug #1036670 reported by Kris Borer
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Medium
Unassigned

Bug Description

USB touchscreen works out of the box with 11.10, but is unresponsive in 12.04. For example,

cat /dev/usb/hiddev0

produces no output when touching the screen.

bash> lsb_release -rd
Description: Ubuntu 12.04 LTS
Release: 12.04

bash> lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 003: ID 10ab:0816 USI Co., Ltd
Bus 002 Device 003: ID 0bda:58e6 Realtek Semiconductor Corp.
Bus 003 Device 002: ID 03fc:0588 Elitegroup Computer Systems

bash> usb-devices
...
T: Bus=03 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= 2 Spd=12 MxCh= 0
D: Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=03fc ProdID=0588 Rev=02.00
S: Manufacturer=Touch__KiT
S: Product=Touch Computer INC.
C: #Ifs= 3 Cfg#= 1 Atr=a0 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=00 Prot=02 Driver=usbhid
I: If#= 1 Alt= 0 #EPs= 2 Cls=03(HID ) Sub=00 Prot=01 Driver=usbhid
I: If#= 2 Alt= 0 #EPs= 2 Cls=03(HID ) Sub=00 Prot=00 Driver=usbhid

bash> lsusb -v
...
Bus 003 Device 002: ID 03fc:0588 Elitegroup Computer Systems
Couldn't open device, some information will be missing
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 1.10
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 64
  idVendor 0x03fc Elitegroup Computer Systems
  idProduct 0x0588
  bcdDevice 2.00
  iManufacturer 1
  iProduct 2
  iSerial 0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 98
    bNumInterfaces 3
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xa0
      (Bus Powered)
      Remote Wakeup
    MaxPower 100mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 3 Human Interface Device
      bInterfaceSubClass 0 No Subclass
      bInterfaceProtocol 2 Mouse
      iInterface 3
        HID Device Descriptor:
          bLength 9
          bDescriptorType 33
          bcdHID 1.00
          bCountryCode 0 Not supported
          bNumDescriptors 1
          bDescriptorType 34 Report
          wDescriptorLength 225
         Report Descriptors:
           ** UNAVAILABLE **
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 1
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 1
      bAlternateSetting 0
      bNumEndpoints 2
      bInterfaceClass 3 Human Interface Device
      bInterfaceSubClass 0 No Subclass
      bInterfaceProtocol 1 Keyboard
      iInterface 4
        HID Device Descriptor:
          bLength 9
          bDescriptorType 33
          bcdHID 1.00
          bCountryCode 0 Not supported
          bNumDescriptors 1
          bDescriptorType 34 Report
          wDescriptorLength 65
         Report Descriptors:
           ** UNAVAILABLE **
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0008 1x 8 bytes
        bInterval 10
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x02 EP 2 OUT
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 1
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 2
      bAlternateSetting 0
      bNumEndpoints 2
      bInterfaceClass 3 Human Interface Device
      bInterfaceSubClass 0 No Subclass
      bInterfaceProtocol 0 None
      iInterface 5
        HID Device Descriptor:
          bLength 9
          bDescriptorType 33
          bcdHID 1.11
          bCountryCode 0 Not supported
          bNumDescriptors 1
          bDescriptorType 34 Report
          wDescriptorLength 52
         Report Descriptors:
           ** UNAVAILABLE **
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x83 EP 3 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 1
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x03 EP 3 OUT
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 1

Revision history for this message
Kris Borer (kborer) wrote :
Download full text (5.6 KiB)

I have tested this with another touchscreen with similar results.

bash> lsusb
...
Bus 003 Device 002: ID 03fc:0588 Elitegroup Computer Systems
Bus 002 Device 010: ID 03fc:05d8 Elitegroup Computer Systems

bash> usb-devices
...
T: Bus=02 Lev=02 Prnt=02 Port=01 Cnt=01 Dev#= 10 Spd=12 MxCh= 0
D: Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=03fc ProdID=05d8 Rev=00.00
S: Manufacturer=HuiToo Computer INC.
S: Product=HuiToo Computer INC.
C: #Ifs= 3 Cfg#= 1 Atr=a0 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=00 Prot=02 Driver=usbhid
I: If#= 1 Alt= 0 #EPs= 2 Cls=03(HID ) Sub=00 Prot=01 Driver=usbhid
I: If#= 2 Alt= 0 #EPs= 2 Cls=03(HID ) Sub=00 Prot=00 Driver=usbhid

bash> lsusb -v
...
Bus 002 Device 010: ID 03fc:05d8 Elitegroup Computer Systems
Couldn't open device, some information will be missing
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 1.10
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 64
  idVendor 0x03fc Elitegroup Computer Systems
  idProduct 0x05d8
  bcdDevice 0.00
  iManufacturer 1
  iProduct 2
  iSerial 0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 98
    bNumInterfaces 3
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xa0
      (Bus Powered)
      Remote Wakeup
    MaxPower 100mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 3 Human Interface Device
      bInterfaceSubClass 0 No Subclass
      bInterfaceProtocol 2 Mouse
      iInterface 0
        HID Device Descriptor:
          bLength 9
          bDescriptorType 33
          bcdHID 1.00
          bCountryCode 0 Not supported
          bNumDescriptors 1
          bDescriptorType 34 Report
          wDescriptorLength 225
         Report Descriptors:
           ** UNAVAILABLE **
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 1
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 1
      bAlternateSetting 0
      bNumEndpoints 2
      bInterfaceClass 3 Human Interface Device
      bInterfaceSubClass 0 No Subclass
      bInterfaceProtocol 1 Keyboard
      iInterface 4
        HID Device Descriptor:
          bLength 9
          bDescriptorType 33
       ...

Read more...

Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1036670/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
Kris Borer (kborer) wrote : Re: touchscreen unresponsive after 11.10 -> 12.04

Seems this is a duplicate of these related bugs:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/998546
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1009634

Related information:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/913164/comments/40

penalvch (penalvch)
summary: - touchscreen unresponsive after 11.10 -> 12.04
+ 03fc:0588 touchscreen unresponsive after 11.10 -> 12.04
Revision history for this message
penalvch (penalvch) wrote :

Kris Borer, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect 1036670

affects: ubuntu → xorg (Ubuntu)
Changed in xorg (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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